We have 3 options. Shipping domestic within the U.S., including Hawaii, is
$4.99. Otherwise, for faster delivery it costs a flat rate of $6.99. Even
faster delivery is $34.99.
Shipping Type
Price
Ground | 4-6 business days
$4.99
2-Day Shipping | 2 business days
$6.99
Priority Express | 1 business day
$35
How long does it take to process my order?
It will take 1-3 business days to process.
What is the return policy?
Returns or exchanges will be gladly accepted within 21 days after your
order's ship date. You will know the exact ship date as well as tracking
number when you receive a confirmation email that your order has been
shipped. Customer is responsible for the cost of returning the items to kids
atelier. A prepaid postage label will be issued for your convenience, the
cost of the label - when used - will be deducted from the total refund
amount If the label is not used, the full refund will be issued.
We will only accept returns for items that are unworn and unwashed with the
tags still attached that are not labeled “final sale.” Final sale items are
60% off or more.
No returns will be accepted without a Return Merchandise Authorization
number (RMA#). Packages returned without RMA# will be rejected and sent back to
sender.
What happens if I return an item that I bought on sale or used a promo code
on?
Coupons and discount codes are allocated across all applicable items. If
you applied a coupon or discount code on the order you're returning, OR if
you are returning an item purchased on sale, you'll be refunded the amount
that you paid after the applied discount.
I want to return my order(s), what is the return process?
To create a return and print a return postage label:
Select the products you want to return specifying the reason(s).
Download and print the label.
Securely pack and drop the package at USPS or hand it to your USPS mail
carrier.
How do I cancel my order?
To cancel your order, please email us within 24-48 hours of placing your
order at
info@kidsatelier.com
or call us at 650-690-5512 M-F between 10:00 AM and 5:00 PM PST.
If your order has shipped prior to your request, you will have to wait to
receive it and then process a return request following the steps shown
above.
Can I track my order?
Click on the order you would like to track in
'My Account'
and you will be able to track your order. You will also be sent an email with
the tracking number and the items that have been dispatched.
Why was my order cancelled?
We use a third party application called Riskified to help us identify
fraudulent orders. Riskified will review our orders for fraud without adding friction to the shopping
experience by providing instant decisions. Riskified reviews every submitted
order using machine learning models and proprietary analytical tools.
Their algorithms consider data including: the customer details, proxy
detection, IP and geolocation, device and browser fingerprinting, and
behavioral data. This information is then checked against millions of other
orders to determine a risk profile. If your order has been cancelled try using
a form of payment where the billing and the shipping address match with a
correct CVV.
What payment method can I use?
We accept the following payment methods: Visa, Mastercard, American
Express, Discover, Amazon Pay and Paypal.
Why does kids atelier charge sales tax on online orders?
kids atelier is required by law to charge sales tax or use tax in any state
in which it has a physical presence. The actual tax rate will be applied to
your purchase based on the destination of the order.
Is my credit card secure?
Yes, the data is SSL-encrypted and PCI compliant with the PCI Data Security
standards for all major credit cards. After verifying that the card is
included in the SET system, the system will contact the card-issuing bank to
enable the buyer to authorize the purchase. When the bank confirms the
authenticity, the payment will be charged to the card. Otherwise the order
will be cancelled.
Can I order over the phone instead?
Yes, we will gladly accept your order by phone at (650) 690-5512. Our
Customer Service hours are Monday through Friday, 10:00 a.m. to 5:00 p.m.
(PST).
I just placed an order yesterday, and now you're offering a coupon. Can I
use it on my previous order?
Sorry, but we are unable to retroactively apply coupons to orders that have
already been placed.
Something I just ordered yesterday at full price is now on sale! Can I get
the sale price?
We'll issue you the price difference in original form of payment, as long
as:
Your order was placed within 5 days of the item(s) going on sale
You purchased the item(s) at the original price. We cannot offer further
markdowns on sale merchandise.
Still unsure, or have more questions?
You may contact us via
email or by calling us
at (650) 690-5512. We're here Monday through Friday from 10:00 a.m. to 5:00
p.m. (PST).
Privacy Policy
PRIVACY STATEMENT
----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@kidsatelier.com or mailing us at: kids atelier
210N Santa Cruz, Avenue, Ste B, Los Gatos, CA 95030 SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@kidsatelier.com or by mail at kids atelier [Re: Privacy Compliance Officer] 210 N Santa Cruz, Avenue, Ste B, Los Gatos, CA 95030 ----
ACCESSIBILITY ASSISTANCE
If you have difficulty using or accessing any element of this website or on any Kids Atelier mobile app or tool, please feel free to call us at 650-690-5512 or email us atinfo@kidsatelier.comand we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).
GOAL OF BEING BETTER FOR ALL
Kids Atelier desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Kids Atelier website a successful and enjoyable experience.
ACTIONS
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website. We have partnered with USER WAY. USER WAY deploys an entire suite of AI powered accessibility features that include access links. navigation keyboards, integrated screen reader and much more to ensure ADA, section 508 and WCAG compliance.
ONGOING EFFORT
Although we are proud of the efforts that we have completed and that are in-progress, we at Kids Atelier view accessibility as an ongoing effort.
FEEDBACK
Please contact us at info@kidsatelier.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.
Content of third tab
Accessibility Assistance
If you have difficulty using or accessing any element of this website or on any Kids Atelier mobile app or tool, please feel free to call us at 408-340-5350 or email us atinfo@kidsatelier.comand we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).
Goal of Being Better For All
Kids Atelier desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Kids Atelier website a successful and enjoyable experience.
Actions
We are taking a variety of steps and devoting resources to further enhance the accessibility of our website. We have partnered with USER WAY. USER WAY deploys an entire suite of AI powered accessibility features that include access links. navigation keyboards, integrated screen reader and much more to ensure ADA, section 508 and WCAG compliance.
Ongoing Effort
Although we are proud of the efforts that we have completed and that are in-progress, we at Kids Atelier view accessibility as an ongoing effort.
Feedback
Please contact us at info@kidsatelier.com if you have any feedback or suggestions as to how we could improve the accessibility of this website.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
