What is the Kids Atelier online store policy?
Returns or exchanges will be gladly accepted within 18 days after your order's ship date. You will know the exact ship date as well as tracking number when you receive a confirmation email that your order has been shipped. Customer is responsible for the cost of returning the items to kids atelier. A prepaid postage label will be issued for your convenience, the cost of the label - when used - will be deducted from the total refund amount.
We will only accept returns for items that are unworn and unwashed with the tags still attached that are not labeled “final sale.”
No returns will be accepted without a Return Merchandise Authorization number (RMA#). Packages returned without RMA# will be rejected and sent back to sender.
What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
I want to return my order(s), what is the return process?
To create a return and print a return postage label:
Go to RETURNS PAGE:
- Enter your Order# and the zip code when prompted.
- Select the products you want to return specifying the reason(s).
- Download and print the label.
- Securely pack and drop the package at USPS or FedEx depending on the carrier shown on the return label.